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FAQ VOLUNTEER QUESTIONS

Volunteer Website

Lodging

  • Where can I park my motor home?

Parking/Transportation

  • Where is Volunteer parking?
    • Volunteer parking will be on-site at Lot A *lot location subject to change (see parking map on page below)
    • Please carpool as often as possible
    • Directions:
      • From Council Bluffs: From I-80: take exit 118/Grand Prairie Parkway. Keep left at the fork and follow Grand Prairie Parkway to University (2 Miles). Turn right on University to 92nd Street and turn right. Take an immediate left turn on Bishop Avenue.
      • From I-80/35, Downtown or Kansas City: merge onto I-80W toward Council Bluffs and take exit 118/Grand Prairie Parkway to University (2 Miles). Turn right on University to 92nd Street and turn right. Take an immediate left turn on Bishop Avenue.
      • See page below for map
  • Can I ride my bike?
    • Yes. Volunteers may ride their bikes and lock them outside the grounds at the provided bike racks near Main Entrance in Lot A. Bike locks are not provided.
  • How close is the volunteer parking lot (LOT A) to the Volunteer HQ Tent?
    • The volunteer tent is approximately a 5-minute walk from Lot A parking. (see map below)
  • Will there be mobilized carts for individuals with disabilities to rent?
    • Yes, more information will be posted online at the end of June. 

Shift Schedules

  • How can I see my shift schedule and my volunteer assignments?
    • Final shift schedules will be posted by June 16th and can be found on the volunteer system online (link above).
    • Once you are logged in, your schedule will show on the bottom of the home page.
  • How many shifts do I need to volunteer for?
    • All volunteers are asked to volunteer for a minimum of 3 shifts.
  • How long is a typical shift?
    • Your shift length will depend on your committee assignment and role. Please contact your chairmen after schedules have been published with any questions or concerns.
  • What if I need to change my availability?
    • Schedule conflicts must be reported to your chairmen by email as soon as possible.  
  • What if I want to work more shifts than I am scheduled for?
    • Contact your chairman to let them know about your availability.
  • What if I want to volunteer at the same time as someone who is not on my committee?
    • Contact your committee chair after schedules have been published. We are working to accommodate everyone’s schedule requests as best as we can.

Volunteer Meals

  • What volunteer meals are provided during the tournament?
    • Continental breakfast will be available every morning in the Volunteer Tent (Volunteer HQ). The Volunteer Tent will be open each day 2 hours before the gates open (Monday-Sunday).
    • Volunteers will receive lunch vouchers from their chairman each day upon check-in (at specified location given by chairmen)
    • Vouchers are redeemable at select concession stands 1, 4, 5, 15 green, 16 fairway, 18 fairway (BASED ON SOLHEIM COURSE) Lunch options include:
      • Chicken Sandwich / Cheeseburger / Hot Dog / Cold Wrap
      • Individual Bag of Potato Chips / Whole Fruit / Candy Bar
      • Soft Drink / Bottle of Water
    • It is the volunteer’s responsibility to arrive early enough to eat prior to their shift or to stay after.
  • Can I bring my own lunch?
    • Unfortunately, you may not bring your own lunch or snacks.
  • Is there a location for me to refill my own water bottle at the golf course?
    • Yes. There are 20 locations on property to re-fill your water. The water bottle you bring MUST BE CLOSED and UNOPENED prior to entry. Bottles must be clear. 

Check-In

  • Where do I check-in when I arrive on-site?
    • Your chairmen will email a check-in location for your specific committee
    • You will also meet with your committee and chairmen during volunteer training to go over specific committee responsibilities and expectations
  • Will sunscreen/chapstick be provided?
    • Unfortunately, we are unable to provide sunscreen and chapstick. Please plan accordingly for August weather. Wear lots of sunscreen/chapstick. You may also bring an un-opened clear bottle of water to re-fill throughout the day at our 20 water re-fill stations. 

Volunteer Training/Uniform Distribution

  • When is volunteer training/uniform distribution?
    • Volunteer training will be held on 2 separate weekends:
      • August 5th for Operations Division
        •  Parking, Tournament Office, Transportation and Concierge, Service Center, Volunteer Services, and Golf Carts
      • August 12th and August 13th for All Other Committees
    • You are only required to attend your specific date and time for training

Volunteer Training & Uniform Distribution

Training will be at Waukee High School

Saturday, August 5th

TIME COMMITTEE
8:00 AM - Session 1

Service Center
Volunteer Services

9:30 AM - Session 2 Tournament Office
Golf Carts
Distribution (g)
11:00 AM - Session 3 Transportation (g)

*BUNKER SERVICES WILL BE OFFSITE: CHAIRMAN RICK WILL E-MAIL WITH SPECIFIC DETAILS

Volunteer Training & Uniform Distribution

Training will be at Waukee High School

Saturday, August 12th

TIME COMMITTEE
8:00 AM - Session 1A
Session 1B

Parking -TMS
Merchandise ***OFFSITE at DMGCC - ANNE

9:30 AM - Session 2 Marshals (Holes 1-6) - BRUNO
Course Rovers (g)
11:00 AM - Session 3 Marshals (Holes 7-12)
12:30 PM - Session 4 Marshals (13-18)
2:00 PM - Session 5 Shuttles (g)
Range
Walking Scores (R2)
Ball Markers/Standards (commons)
3:30 PM - Session 6

Caddies (g)
Leaderboards
Starters

Volunteer Training & Uniform Distribution

Training will be at Waukee High School

Sunday, August 13th

TIME COMMITTEE
8:00 AM - Session 1

Admission Control - Admission Ambassadors (g)
TV Services - Media Center

9:30 AM - Session 2 Spectaro Sales - Kids Area - Clinics/Outings
Special Events - Lesson and Activation
11:00 AM - Session 3 Access Control (commons)
Partner Hosts (g)
12:30 PM - 2:00 PM General Uniform Pick-up

 

  • Where is volunteer training/uniform distribution?
    • Volunteer training will take place at Waukee High School.  Follow signs from parking lot to the commons. 
      • 555 SE University Ave, Waukee, IA 50263
      • See directions below
  • What happens at volunteer training/uniform distribution?
    • Volunteers will attend a general information session put on by Solheim Cup Staff, and then meet with their chairmen following the general assembly.
    • Volunteers will pick-up their uniform and credential badge following committee breakouts.
  • What do I do if I am unable to make my scheduled training session?
    • You may attend the General Training (make-up) session at 12:30pm at Waukee High School
  • Can someone else pick up my uniform/credential for me at training?
    • Yes, you may have someone else pick up your uniform/credential.
  • Can I purchase additional uniform pieces?
    • Yes, you may purchase additional uniform items at the Volunteer HQ Tent during tournament week beginning on Thursday, August 17th
      • Cash only- Prices will be posted during the week of the tournament
  • What if I am coming from out of town and cannot attend any of the training/credential distribution weekend (August 5th, 12th, or 13th)?
    • You will be able to pick up your volunteer credential, LOT A parking pass, and uniform at WAUKEE HIGH SCHOOL (Monday, August 14 - Sunday, August 20)
      • 555 SE University Ave, Waukee, IA 50263
      • Follow signage on-site at Waukee High School to the will-call location.

Waukee High School Will-Call Hours:

  • Monday 8/14: 8AM-4:00PM
  • Tuesday 8/15 6:30AM-4:00PM
  • Wednesday 8/15 6:30AM-4:00PM
  • Thursday 8/16 6:30AM-5:00PM
  • Friday 8/17 6AM-5:00PM
  • Saturday 6AM-5:00PM
  • Sunday 8:30PM-3:00PM
  • Times above are subject to change

Uniforms and Guidelines

Volunteer Appreciation Party

  • Where and when?
    • The Volunteer appreciation party is on Sunday, August 13th at Des Moines Golf and Country Club from 3PM-5PM
    • Park in Volunteer Lot (LOT A)
    • This event will be held in the Wells Fargo Pavilion (See map below)
      • Volunteers are invited to attend the Junior Opening Ceremonies at 6pm
    • Food, beverages, music, and door prizes will be provided
  • Can a non-volunteer attend the volunteer party with me?
    •  Every volunteer receives admission for themselves to the volunteer appreciation party (volunteer credential badge) They are able to purchase additional tickets for $15 on the volunteer online system 

Cell Phone Policy/Prohibited Items

  • Cell phones are permitted on the course but must remain on silent or vibrate mode
  • Pictures are allowed on practice days (Monday-Thursday)
  • Pictures are NOT permitted on Match days (Friday-Sunday)
  • Video recording is NOT permitted at ANY TIME during The Solheim Cup

List of Prohibited Items –

  • Containers and/or coolers
  • Backpacks (except for the drawstring variety typically carried by children) and oversize bags (except for diaper bags when an infant/young child is present)
  • Golf clubs
  • Cameras, camcorders or video cameras (except during practice rounds for personal photographic use only, and only without their cases)
  • Noise producing devices
  • Cases and/or covers (such as umbrella and folding chair covers)
  • Computers, laptops, laser pointing devices, radios or TVs
  • Pets (other than service animals)
  • Fireworks/explosives
  • Aerosol cans and bottles
  • Oversize chairs/lawn chairs
  • Bicycles
  • Ladders or similar devices
  • Metal-spiked golf shoes
  • Any material constituting unauthorized advertising/promotions
  • Unmanned aircrafts (drones, etc.)
  • Illegal substances
  • All food and/or drinks unless necessary to treat a medical condition or infant needs
  • Flags and/or banners large enough to obstruct views of the competition
  • Anything that can be used as a weapon (firearms, knives or weapons of any nature – regardless of permit) **See notation below.
  • Any other items deemed unlawful, dangerous, inappropriate, or disruptive by the LPGA and/or tournament site security personnel, in their sole discretion.
  • Bags are restricted to the following size 12x12x12 transparent bag or 6x6x6 non-transparent bag

NOTE: It is prohibited for any person to carry a firearm or dangerous weapon on property, transportation area, or areas of other facilities being used exclusively for tournament activities. Dangerous weapons include, but are not limited to firearms, sling shots, sand clubs, metal knuckles, daggers, dirks, spring blade knives, nun-chu-ka sticks, throwing stars, air guns, stun guns, and devices intended to injure a person by an electric shock. Even if a person possesses a valid Concealed Weapons Permit (private citizens), it is prohibited to bring the weapon into the venue. The only individuals allowed on property with a firearm should be police officers (on or off duty) or designated and approved security officers permitted to do so.

 

VOLUNTEER HQ

Volunteer HQ

VOLUNTEER PARKING LOT AND APPRECIATION PARTY

Party Location

 

DIRECTIONS FROM WAUKEE HIGH SCHOOL TO LOT A 

HS Directions

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